Operational English training
Practical work for reception, reservations, front office, restaurant and guest-facing teams, using the conversations they actually need.
English communication for hospitality teams
Your team already knows how to welcome guests. Lianor helps them do it well in English too.
Lianor creates practical English training and guest communication tools for hotels, B&Bs, restaurants, and hospitality businesses in Genoa and Liguria, based on the conversations their teams actually have.
Why it matters
When English is uncertain, even excellent service can appear less professional.
For an international guest, service quality also includes how easily they can obtain information, make a request or resolve a problem. A confused or hesitant response can therefore reduce the perceived value of an otherwise excellent experience.
Lianor focuses on the moments where clearer language and a shared way to handle questions, complaints, and problems make the service more consistent.
What Lianor offers
Built around your guest journey, not a standard coursebook.
The language, situations, and materials are selected around your business, your guests, and the moments where the team feels least confident.
Guest communication materials
Tailored email and message templates, operational phrases, glossaries, short procedures and onboarding tools for seasonal staff.
Problems, complaints and service recovery
Guided practice and response systems for delays, mistakes, misunderstandings, special requests, complaints and reviews.
The method
Start with the conversations your team actually has.
We review the guest profile, team level, responsibilities, internal procedures, and the problems that repeat most often.
Sessions use simulations, real cases, and focused feedback. The resulting templates and procedures continue to support the team after the training ends.
An additional perspective
See how guests experience your English before deciding what to change.
When useful, Lianor can test the real guest experience through a mystery interaction in person or by phone.
You receive a concise view of what works, where communication becomes difficult, and what to improve first.
Hospitality inquiry
Tell us where your team feels least confident with international guests.
Include the type of business, team size, and recurring situations, and Lianor will propose a practical first step.