Operational English
Programs for reception, reservations, front office, restaurant and guest-facing staff, using simulations and feedback to make guest conversations clearer and more confident.
Hospitality English
Your team knows hospitality,
let it show in English
Online training and practical tools for communicating with international guests, designed for hotels, B&Bs, restaurants and hospitality teams in any country.
The right words, when they matter
Language, practice and materials selected around your property, guests and team responsibilities.
Ready-to-use materials
Personalized email and message templates, practical phrases, glossaries and short procedures for everyday use and for bringing seasonal staff into the team.
Complaints & the unexpected
Guided practice for delays, mistakes, misunderstandings, special requests and reviews, helping the team develop a shared approach and respond consistently.
Good service should be easy to understand
For an international guest, feeling welcome also means receiving clear information and knowing where to turn when something goes wrong, so we focus on the moments when uncertain English can make an otherwise positive experience more difficult.
Your guests, language levels, team roles and recurring challenges shape sessions based on real cases and simulations, with practical materials the team can keep using after the training.
English mystery guest services
Our mystery guest service checks how your team communicates in English, posing as guests in person or by phone.
You receive focused feedback on clarity, tone and handling requests, highlighting what works and where English training would improve the guest experience.
Contact
info@lianor.it
Personalized training · Simulations · Materials for your team